Frequently Asked Questions

We recommend you get your print professionally framed to preserve its longevity. When framing your print we strongly recommend dry-mounting and the use of acid-free mounting products to help maintain the quality of your piece over time.

As with any high-quality artwork, you should avoid placing it in areas of extreme temperatures, damp or direct sunlight in order to preserve its longevity.

The environment is very important to us. With this in mind, our artwork is printed on FSC-certified paper and we post unframed artwork in postal tubes or packaging to help reduce plastics. We make sure all our waste paper is recycled.

We offer free shipping on all orders to the UK.

We currently only sell and deliver artwork to the United Kingdom.

We send out all our artwork by Royal Mail 48 Hour Tracked. We will provide tracking details once your order is dispatched.

Most of our artwork is made to order by professional printers so please allow up to 7 days before dispatch. Our orders are sent by Royal Mail 48 Hour Tracked so we expect delivery in 2 working days but we cannot be held responsible for delivery delays outside our control.

Gina Baker Art will happily accept returns and exchanges on normal unframed artwork provided you contact us within 14 days of delivery. Artworks must then be returned back to us within the next 14 days.

All commissions and personalised artwork and framed artwork are made to order, so we do not accept returns or exchanges due to the nature of these products. In the rare event of a problem with your order please contact us in the first instance and we will do our upmost to help.

It is possible, although rare, that prints can get damaged in transit. Please get in contact with us within 30 days so we can resolve this issue.

Once we have accepted your return we will reply with further details on how to return an item back to us.

Buyers are responsible for return postage costs. Once we have received your return we will then refund the cost of the artwork. If the item is not returned in its original condition, the buyer is responsible for any loss in value. We are unable to refund delivery costs.

We will happily work with trade customers and will consider flexing specifications to make it work for your store. Please contact us to discuss your requirements.

We will be happy to design artwork for commercial customers. Please contact us to discuss your requirements.